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• Clean the mincer using a damp cloth.
• You can wash the mincer head, perforated plate, blade and accessories with soapy water. Do not wash them in the dishwasher.
• Grease the perforated plate and the blade with cooking oil to keep them lubricated.

When you have finished using the mincer, introduce a few pieces of bread to push out the last remaining pieces of meat.

• The meat must be cut into pieces of approximately 2cm.
• Make sure there are no bones, cartilage or nerves in the pieces of meat.
• Check the state of wear of the perforated plate and the blade.
• Check that the blade is mounted in the correct orientation on the screw.

Yes, but you must follow the instructions in your user manual to find out how to dismantle it correctly and which parts you can put in the dishwasher.

Wash the grille and the blade in soapy water, rinse and carefully dry right away. Coat them with cooking oil to keep them lubricated.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Unplug the appliance.
For easier cleaning, rinse the accessories immediately after use.
Wash and dry the accessories: they can be washed in the dishwasher, in water or under the tap, with the exception of the motor unit, the mincer assembly (reducer + mincer head)*, the mixer drive unit*, and the juicer body* (* depending on model). Wipe these with a damp sponge.
Once they have been dried, coat the blade and mincer grills with cooking oil to keep them lubricated.
Pour hot water with a few drops of washing-up liquid into the mixer bowl, close the lid fitted with the feeder cap, pulse a few times, unplug the appliance and rinse the bowl.
The blades of the accessories are very sharp, handle them with care.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

The stainless steel blade is used for: mixing, blending, pureeing, making breadcrumbs, batters, pastry & cakes. The blender attachment is used for pureeing liquids only (ie: soups, milkshakes etc.) or pureeing soft fruits or cooked vegetables and fruit. It should not be used for mincing meat or kneading heavy dough and pastry.

You can create your own recipes!

• From the recipe search page:
  Click on the search bar and then on the tile "Want to share your best recipes? Create them" and follow the instructions.
  


• From the "My Universe" tab:
  Click on "My creations" then "Propose your recipe" and follow the instructions.
  

You can use a baking paper and cover the bottom and the inner walls of the basket to make recipes such as omelettes but also frittata, fish, white meat...
Use the "Steam cooking" program to cook this type of preparation.

You can use a baking paper which covers the bottom and the inner walls of the basket, to make recipes such as omelets, frittata, fish, white meats... with the steam program.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

The following accessories are included with your appliance:

• Steaming basket (1)
The steaming basket can be used to steam vegetables, fish or meat and to make soups with chunks.

• Mixer (2)
It mixes cooked dishes without damaging the ingredients (browned dishes, stews, risottos, ratatouilles, chutneys and pulses).

• Beater (3)
It is used for mayonnaise, whipped cream, sauces, creams and dressings (mashed potatoes, polenta...), whisking egg whites.

• Kneading/crushing knife (4)
It kneads white bread dough, special breads, short crust pastry, biscuit dough, risen dough (brioche, kouglof...), light batters (cake mixture...). You can also make pancake/waffle batter with this accessory. It crushes nuts, chops hard products and crushes ice.

• Ultrablade cutting knife (5)
It mixes (soups, fruit purees) and chops (vegetables, meat, fish). Do not use this accessory to chop hard products, use the kneading/crushing knife to do this.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

This is a temporary phenomenon that won't affect the lifespan of your appliance.
It will fade or disappear once the detachable spindle has been used and cleaned a few times (please refer to the “Cleaning the Appliance” section).

To facilitate cleaning (pre-cleaning), place the whisk in the empty bowl, pour 0.7l of water, a few drops of dishwashing liquid, lock the lid with the cap, then start the robot on speed 7 at 100°C for 3 minutes. When the appliance is in warm mode (beep sound), stop it and finish cleaning the mixer under the tap. (This applies to all 4 accessories).

The appliance has switched into overheating safety mode.
Leave it to cool for 30 minutes.
Before you use it again, reduce the amount of preparation to be mixed.

Leak through lid (overflow):
• The volume of ingredients is too high, do not exceed the maximum filling level for the jug as stated in the instructions for use.
• The lid is not correctly positioned, lock it securely on the blender jug.
If the lid has a seal, check its condition and change it if necessary.


Leak from the bottom of the jug:
• Check that the removable blade unit is correctly positioned on the jug, it must be correctly inserted in the jug (there must be no gap between the blade unit and the bottom of the jug).

• Check that the seal is positioned the correct way around on the blade unit - the 3 folds of the seal must be visible once it is in place. If it is positioned in the other direction, you will not be able to lock the blade unit on the jug.

• Check the condition of the seal and change it if necessary.
• Check that your jug is not split or broken as a result of impact.

If the leak persists, take the appliance to an approved repair centre.

To clean the body of the appliance, first unplug it and use a damp cloth.
To clean the jug, use soapy water or a washing-up liquid.

For easy cleaning, you can use the "Automatic cleaning" program:
• Fill the jug with 1 litre of hot water and 2 or 3 drops of washing-up liquid.
• Press the "Automatic cleaning" program and wait for the program to finish.
• Finish cleaning the jug with a sponge.

The jug, the blade unit without titanium coating and the locking ring are dishwasher safe. They must be disassembled and placed separately in the dishwasher.

CAUTION
• Please do not put the blades with titanium coating in the dishwasher.
• The blades are extremely sharp; handle them with care when using or cleaning the appliance.

You must create an account and log in to your app to access these features.

Once logged in, you will be able to read the comments and see the notes that community members have given to the recipe by clicking on the notes/comments area.

You must create an account and log in to your app to access these features.

Once logged into your account, you will be able to rate the recipe and add a comment by following the instructions that appear on the screen after clicking on the notes/comments space.

When using the search function, select "Filter recipes".
In the "Recipes" section, select "Community" only.
You will then be able to see the recipes from the community.

You must create an account and log in to your app to access this feature.

• Choose the "My Universe" tab in the navigation bar.
• There, you will find your recipe booklets and can create new ones by clicking on "New booklet".

You need to create an account and sign in to the application in order to access this feature.
Click the sharing logo to view the sharing options.

You can then choose how you would like to share this recipe.

You must create an account and log in to your app to access this feature.

• Go to the recipe you wish to bookmark and select the bookmark logo in the top right corner.

• A "My Notebooks" tab appears: select the "My Favorites" location.
• The recipe has been added.

Once you have completed your search, specific filters make it easier for you to find the recipes that meet your needs.

The customizable filter:
• Click on "Filter" in order to sort the recipes according to the type of dish (starter, main course, dessert), the time it takes to make the recipe, the minimum rating, their themes (or packs)...
• You can also choose to select only the recipes of the brand or the recipes proposed by the community.

Sorting recipes:
Once you have made a search, you can sort your recipes by popularity, rating, age or alphabetical order.

You must create an account and log in to your app to access this feature.

"The Perfect Mix" is a feature dedicated to blenders. Developed with a French Chef, this feature offers you many ideas of combinations with different ingredients.
Choose a fruit or a vegetable, a type of preparation and discover the possible combinations organised in three levels:

1. Authentic: simple combinations with another fruit or vegetable.


2. Intrepid: add an extra touch with the addition of a spice, condiment or flavouring.


3. Velvet: go even further with an extra touch of deliciousness (coffee, chocolate, dairy products, oils etc.).

It is important to select your product in the app in order to find the right recipes for that product. This way, the app will suggest hundreds of ideal recipes.
It will also let you add your accessories and access the associated recipes.

Your application uses notifications to alert you at the end of cooking times using a beep.
If you want to turn off this signal, simply deactivate it in your tablet or Smartphone.
You may also disable sounds in the parameter settings for notifications on your telephone or tablet.

Your application uses notifications to alert you when your cooking is finished but also to let you know when new content (information, recipe...) is available.
If you wish, you can disable them from your smartphone settings.

Yes, the "The Perfect Mix" feature is available for all blenders. You need to create an account and log in to your app to access this feature.

The application has rich content and requires a stable Wi-Fi connection to download correctly.
If your application does not download correctly, delete it and try to download again when you have a more stable Wi-Fi connection.
During initial installation, the download may take several minutes while the application saves all the photos on your Smartphone or tablet.

• Choose the "Search" tab in the navigation bar.
• Enter a word in the search field.

Tip: recipes are found using key words, so it is easier to enter a type of vegetable (e.g. carrot) rather than just vegetable.

• In "My universe", select "My profile".
• Click on the image of the registered product.
• Click on "Remove the product". The app will then ask you to select a product.

You can choose not to accept cookies.
However, the grey cookies banner will remain on your screen as long as you do not click on "accept".

Choose the "My Universe" tab in the navigation bar, then select the booklet you wish to modify or delete. Click on the pencil at the top right of the screen, then select the action you are looking for ("Delete booklet", "Rename booklet" or "Delete recipes").

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

There is probably too much food, or some pieces are too big or too hard. You can reduce the size or amount of ingredients, or add some liquid.

Always use the blender with the lid or guard in place as indicated in the instructions.
Never put your hand in the blender jug when it is placed on the motor unit. If you need to push the food down, use a suitable tool, for example a spatula.

The lid should always be in place while the appliance is in operation.
To add ingredients during mixing, remove the feeder cap and insert the ingredients through the filling hole in the lid.

Always pour the liquid ingredients into the blender jug first, before adding the solid ingredients. Do not exceed the MAX limit marked on the jug.

Before using it for the first time, we recommend that you wash all the blender accessories in hot soapy water, taking care not to injure yourself with the blades, which are extremely sharp. It is not necessary to wash the body of the blender before use.

Use the "pulse" function for 2 second bursts each time, for a maximum period of 3 minutes.
Stop and leave the blender on pause for 15 minutes before restarting.

For best results the food should be cut into cubes of 2 to 3 cm maximum before blending it.

The chopper can be used for parsley, garlic, onions, bread, nuts, etc.

No, do not put the bowl in a microwave oven.

It allows you to make crushed ice or frozen drinks by using the motor pulse function.

The appliance may not be on a flat, stable surface, the appliance is not stable.
The volume of ingredients to be blended is too high, reduce the quantity of ingredients.
If the vibrations persist, contact an approved repair centre.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

Do not use the appliance for more than 2 minutes at one time.

No, juice extracted naturally without the addition of any preservatives should be consumed very quickly. In fact, it oxidizes on contact with air and its taste and color may be altered. You can add a few drops of lemon to the juice to stop it going brown so quickly.

It is not necessary to remove the skin or peel. You should only peel fruit with a thick, bitter skin, such as lemons, oranges, grapefruit or pineapples (remove the core).
Nor is it necessary to remove the small seeds from watermelon or grapes but you must remove the stones from fruit such as peaches, cherries, etc.

Wash it quickly after use. The lid, bowl, cones and filter basket can be washed in warm soapy water or in the upper basket of the dishwasher. Wipe the motor unit with a damp sponge.

Cleaning of the appliance is easier if it takes place immediately after use.
The filter should be pre-cleaned with a soft brush in cold water and handled with care.
All removable parts are dishwasher safe with the exception of the juice collector. The juice collector should be washed in soapy water.

Yes, choose fresh, ripe fruit and vegetables that give more juice.
If you use fruit that is over-ripe, the filter will become clogged more quickly.

We recommend that you wash the removable parts before the first use.

You can put all the parts in the dishwasher except for the motor.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

1 litre of pineapple juice: around 90 seconds.
1 litre of carrot juice: around 5 minutes.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If pieces of food get stuck to the side of the bowl (ham, onions, etc.), switch off the appliance, take out the plug, remove the pieces with the help of a spatula, and re-distribute them in the bowl. Plug the appliance in again and pulse 2 or 3 times more. NEVER put your fingers or hands in the bowl, or near the blade.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

There is probably too much food, or some pieces are too big or too hard. You can reduce the size or amount of ingredients, or add some liquid.

Always use the blender with the lid or guard in place as indicated in the instructions.
Never put your hand in the blender jug when it is placed on the motor unit. If you need to push the food down, use a suitable tool, for example a spatula.

The lid should always be in place while the appliance is in operation.
To add ingredients during mixing, remove the feeder cap and insert the ingredients through the filling hole in the lid.

Always pour the liquid ingredients into the blender jug first, before adding the solid ingredients. Do not exceed the MAX limit marked on the jug.

Before using it for the first time, we recommend that you wash all the blender accessories in hot soapy water, taking care not to injure yourself with the blades, which are extremely sharp. It is not necessary to wash the body of the blender before use.

For best results the food should be cut into cubes of 2 to 3 cm maximum before blending it.

No, do not put the bowl in a microwave oven.

It allows you to make crushed ice or frozen drinks by using the motor pulse function.

The appliance may not be on a flat, stable surface, the appliance is not stable.
The volume of ingredients to be blended is too high, reduce the quantity of ingredients.
If the vibrations persist, contact an approved repair centre.

You can create your own recipes!

• From the recipe search page:
  Click on the search bar and then on the tile "Want to share your best recipes? Create them" and follow the instructions.
  


• From the "My Universe" tab:
  Click on "My creations" then "Propose your recipe" and follow the instructions.
  

You can use a baking paper and cover the bottom and the inner walls of the basket to make recipes such as omelettes but also frittata, fish, white meat...
Use the "Steam cooking" program to cook this type of preparation.

You can use a baking paper which covers the bottom and the inner walls of the basket, to make recipes such as omelets, frittata, fish, white meats... with the steam program.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

The following accessories are included with your appliance:

• Steaming basket (1)
The steaming basket can be used to steam vegetables, fish or meat and to make soups with chunks.

• Mixer (2)
It mixes cooked dishes without damaging the ingredients (browned dishes, stews, risottos, ratatouilles, chutneys and pulses).

• Beater (3)
It is used for mayonnaise, whipped cream, sauces, creams and dressings (mashed potatoes, polenta...), whisking egg whites.

• Kneading/crushing knife (4)
It kneads white bread dough, special breads, short crust pastry, biscuit dough, risen dough (brioche, kouglof...), light batters (cake mixture...). You can also make pancake/waffle batter with this accessory. It crushes nuts, chops hard products and crushes ice.

• Ultrablade cutting knife (5)
It mixes (soups, fruit purees) and chops (vegetables, meat, fish). Do not use this accessory to chop hard products, use the kneading/crushing knife to do this.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

This is a temporary phenomenon that won't affect the lifespan of your appliance.
It will fade or disappear once the detachable spindle has been used and cleaned a few times (please refer to the “Cleaning the Appliance” section).

To facilitate cleaning (pre-cleaning), place the whisk in the empty bowl, pour 0.7l of water, a few drops of dishwashing liquid, lock the lid with the cap, then start the robot on speed 7 at 100°C for 3 minutes. When the appliance is in warm mode (beep sound), stop it and finish cleaning the mixer under the tap. (This applies to all 4 accessories).

The appliance has switched into overheating safety mode.
Leave it to cool for 30 minutes.
Before you use it again, reduce the amount of preparation to be mixed.

This is an automatic cooking programme for fish, red meat, fresh vegetables and frozen ready meals. To use it, simply select the required food and its weight.

Make sure that you have not used crockery with metal decoration.
Check that you have not left a fork or metal utensil inside the oven.
Make sure that you have removed the aluminium cover from your tray.
You have forgotten to remove the metal tie from your freezer bag.

To find out whether your crockery is suitable for microwave cooking, do the following test.
• Put a glass of cold water in the microwave.
• Put in an example of the crockery that you want to test.
• Operate the appliance in the maximum position for one minute, the item that you have put into test should still be cold or only very slightly warm.
A glass plate is not suitable because it heats up very quickly.
Plates with metal gilding are not suitable because the gilding will disappear.
Do not put metal objects in the microwave on.

It is not necessary for small quantities (for example, a cup of milk), but we recommend making it a habit for food cooked or reheated in the microwave. This will avoid splashes and stains inside the appliance. In addition, the process is faster, because the steam is retained more. You can use cling film suitable for microwaves, but you should never use metallic products such as aluminium foil. However, make sure that you do not cover the food if you use the grill.

Use a damp sponge with a little non-abrasive detergent on the body and the door. Make sure that you do not allow any water to get in through the ventilation vents during rinsing.

The following phenomena are perfectly normal and do not involve any risk: Condensation inside the oven, evacuation of air around the door and external walls, reflection of light around the door and on the external walls, steam escaping from the door frame or vents.

It simplifies the food defrosting function: simply select the type of food and its weight and the auto defrost function automatically determines the defrosting time.

It allows you to heat up two plates at the same time and to select the type of heating for each plate.

It allows you to heat or cook food quickly, giving it a golden appearance thanks to the grill element.

Use a damp sponge with a little non-abrasive detergent. For grease or dried-on food stains, boil 500 ml water in the microwave for 5 minutes. The steam softens the stains and makes cleaning easier. Remember to also wash the accessories such as the rotating plate, support, etc.

It is preferable to leave food cooked in the microwave to stand for one or two minutes: this is the time when it continues to be heated up through thermal inertia.

The bulb has probably blown. Your appliance can still be used. This is a special bulb for microwaves, contact your approved repair centre.

When you are using medium or long cooking times, here is a tip that may prove very useful: stop cooking halfway through the time and stir the food, then put it back in the microwave for the remaining time. Thanks to this simple solution, cooking is more even and there is no difference in temperature between the different areas.

There is a simple tip that is easy to use: put a bowl of water with a few drops of lemon juice in the microwave and heat it until it boils, leave it to boil for one minute, and once the appliance has stopped, open the door and then wipe the inside with a damp sponge to remove any condensation that has formed.

Make sure that the programmed cooking time is right for your preparation.
Make sure that you have selected the right power level.
Make sure that you have chosen a plate that is suitable for the microwave
Check that you have not forgotten to remove the aluminium foil covering the food tray.

Make sure that the child safety lock is not activated. If this is the case, deactivate it. (not all models are equipped with this function).
It may also be the normal operation of the keypad indicating that you have already validated a button.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Yes, to give meat, chicken and fish a delicious moist flavour you can marinate them a few hours before steaming.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Yes, indeed you can reheat food. Set the timer around 10 minutes (it depends on the food) and make sure that there is enough water in the tank.

[Check 1] Have you put the water in the right place?
Please put the water in the water tank with the grey part in the middle (the heater).

[Check 2] Did you put enough water in the water tank?
If there is not enough water in the water tank, it won't be able to create steam. Even if just cooking for a short time, you should ensure that the water reaches at least the top of the heater (the grey part). Even if you have put in enough water, it will take some time before it starts steaming.

[Check 3] Is the heater (grey part) dirty?
If there are minerals from the water adhered to the heater, it may not transmit heat correctly and steam may not be created. If there are changes such as discolouration of the heater - brown, black or white - or peeling of the surface, care of the heater will be necessary. Please carry out a descaling.

No, you can steam all types of food: meat, fish, eggs, potatoes, desserts rice, couscous etc.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Too much fermentation, reduce the fermentation time and/or add some powdered milk.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

The blue light means that your device is a "Connect" model that can be connected to a tablet or a smartphone via the app.

• The light is flashing: the device is not connected to a tablet or smartphone.
• The light is not flashing: the device is connected to a tablet or smartphone.
• The light is off: the product's "connect" feature is disabled.

1. Check that the lid opening handle is in the open position.
2. Unscrew the nut on the metal lid.

Wait until the device is cold to unscrew the central nut and remove the lid.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

• Check with the help of the user manual that all parts of the inner metal cover are present, securely in place and clean and that the metal cover is sufficiently screwed on.


• Make sure that the locking rod is not mounted upside down. The magnetised part of the locking rod must be on the same side as the ball and the locking rod seal on the opposite side of the ball.
  


• Check that there is sufficient water in the cooking bowl.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

This means that the product's "connect" feature is deactivated.
To reactivate it:
1. Go to the "settings" menu
2. Select the "Connect" menu
3. Select "ON"

The coating of the pot is not altered.
To restore the original appearance: using a sponge and a mixture of hot water and white vinegar, clean and then rinse the pot thoroughly.
Our advice: for greater satisfaction over time of your pot, we recommend manual washing with a mild detergent.

• It may be that part of the lid is not positioned properly.
• Apply pressure to the probe in the centre of the central nut to release the lid.
• Ensure that the cover of the decompression ball is in the correct locked position.

Turn your basket over, take the metal rod in one hand and squeeze lightly to clip it to the basket.

Yes, you can place 4 verrines underneath and 2 verrines on top. They can also be placed in the steam basket.
Make sure you always add 25 cl of water.
Be careful to place the two upper verrines towards the front in order to prevent them from overturning or hindering the lid from closing.

• Check that your tablet or smartphone is compatible (see compatibility FAQ).
• Check that Bluetooth® is enabled on your tablet or smartphone.
• Check that your device has the "connect" feature and ensure it is activated, as follows:
1. Go to the "Settings" menu
2. Select the "Connect" menu
NB: if you do not see a "Connect" menu, this means that your device is not equipped with the "Connect" option and it therefore cannot be connected to a tablet or smartphone.
3. Select "ON"
If you have already paired your tablet or smartphone to your device, the connection will be made automatically.
If not, please refer to the FAQ "How do I pair my app to the device?".

On some recipes, a small book and a pack name are present. This means that the recipe you have selected is part of a pack.

To download this pack, simply select the pack name.


Click on "Download the pack" at the bottom of the screen.

We advise you not to use the grid and throw it into a sorting bin.

Your ball cover might be incorrectly attached.
Let the product cool down completely, then remove the metal cover and check that the vertical marker on the ball cover is opposite the icon showing a locked padlock.

If the problem persists after this check, take your product to one of our approved repair services.

Your ball cover might be incorrectly attached.
Let the product cool down completely, then remove the metal cover and check that the vertical marker on the ball cover is opposite the icon showing a locked padlock.

If the problem persists after this check, take your product to one of our approved repair services.

When you turn on your appliance, the blue light flashes (waiting for connection) unless you have manually disabled the connect function.

When using your appliance for the first time, pair it with your tablet/smartphone by following the instructions on your screens, for example, when you step through a recipe.

Alternatively, you can press the central button of the app (central menu icon), then the Bluetooth icon that appears, and follow the instructions on the screen.

For some recipes, a delayed start is possible: "Manual menu and ingredients". To avoid the appearance and proliferation of bacteria, it is strongly advised not to use the "delayed start" mode with foods that cannot be kept at room temperature, such as meat, fish, dairy products or eggs.

When choosing delayed start, you must set the current time and the time you want your recipe to be ready.
The recipe sequence is then the same as for an immediate start.
The delayed start is only available in the "manual cooking" and "ingredient cooking" modes for certain ingredients only.

The pot can be washed in the dishwasher as it is safe to be immersed. However, some detergent products contain elements that are more or less aggressive to metals. This grey residue is the reaction of the metal with the product.

We recommend liquid or gel detergents, which are softer.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

This gives the ability to slightly raise the bread carriage, allowing you to remove smaller items such as crumpets and bagels without burning your fingers!

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Yes, they are dishwasher safe. But be careful not to damage the inside coating on the dishwasher racks when you put the elements into the machine. After having washed them several times in the dishwasher, it is recommended to wipe the whole of the inner surface of the bowl with a little oil.

No. The bowl is not dishwasher safe. We recommend hand washing in hot water and washing up liquid using a non abrasive sponge (suitable for non-stick coatings). Dry thoroughly straightaway. After having washed the bowl it is also recommended to wipe the whole of the inner surface with a little oil before next use to condition the non-stick coating and maintain its non-stick properties.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

There are usually two markers in the tank: minimum and maximum. See the instructions for use.
In any case, do not exceed the maximum level, and do not add less oil than the minimum level indicated.

Too much water may have collected in the oil.
It is essential to dry the food completely and remove any ice from frozen foods before cooking.
If there is too much water in the oil, the water will boil and force its way to the surface, making the oil spit.

The fryer cooks all types of food: vegetables, meat, fish, seafood, fruits. You can prepare desserts with your fryer: fritters, doughnuts, fruit.

Use a fat content recommended for frying. For best results we recommend unsaturated vegetable oil.
Never mix different types of oil in your fryer, they may have different boiling points.
If you use solid vegetable fat:
• cut it into pieces and melt it in a bowl (at 150 °C) before putting it into your fryer.
• never melt solid fat in the basket of your fryer.
Never put solid fat directly into the frying basket.

• Chips made with fresh potatoes:
- Put the fresh, uncooked chips in boiling water to remove the starch and stop them from sticking together.
- Dry them with a tea towel, then put them on to cook in the basket for 8 minutes. Take them out and wait for the fryer to reach the right temperature, then put the basket of cooked chips into the fryer for two or three minutes to brown them.
• For frozen chips, never add the chips directly to the basket or into the fryer. Remove as much ice as possible and dry them with a tea towel before putting them in the boiling oil.
• For other types of food to be evenly cooked, cut them into pieces that are not too large and the same size.
• Add the salt or seasoning to accompany the fried food at a distance from the fryer to avoid it falling inside.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

The power consumption is different for each programme of each bread machine.
As a guide: the energy consumption of a 700 watt bread maker, standard programme, French bread, 750 gr, with average browning is: 350 Wh.

Baker's yeast comes in different forms in stores:
• Fresh yeast in cubes (to be crumbled between the fingers)
• Dry active yeast for rehydration (in a little warm water at around 35°C)
• Or instant dried yeast.
When a sachet of yeast has been opened it should be used within the next 48 hours at the most. If you are using fresh yeast, multiply by 3 the weight indicated for dry yeast. You will find more detailed information in the instruction manual.

You may think that adding more yeast will make the bread rise more. However, too much yeast weakens the structure of the dough and it will rise too much and will sink during cooking. Avoid opening the lid during use (unless stated otherwise in the recipe), do not add too much fat, which will also slow down the rising process.

There is most likely too much water in the dough.

If the dough sinks, there is too much yeast or not enough flour in the dough, or there is too much water or the water is too hot.
If the bread does not rise, there is too much flour, not enough yeast and not enough water, or the water may be too cold.
You may have selected the wrong programme.
The bread preparation is highly sensitive to temperature and humidity. For an optimum result, we recommend keeping the preparation to a combined temperature of 60°C (water temperature + flour temperature + room temperature).

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

You can boil mineral water. If there are many minerals in the water, the stainless steel will easily stain (Depending model). We recommend that you periodically clean your kettle.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

The internal parts may make noises with the change in temperature. There is nothing wrong with it.

This depends on the type of coffee maker that you are using. This is why the ground coffee for an espresso is much finer than it is for a filter coffee maker.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

The inner circuits scale up, water doesn't flow through properly, and flows much slower.
The warranty excludes failures due to a lack of regular descaling.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

How often you descale your coffee maker depends on the hardness of the water and on how often you use your coffee maker. The following are tell-tell signs of scaling: the coffee making cycle takes longer, the appliance produces lots of steam, makes much more noise at the end of the cycle or stops during the cycle, this means that scale has built up in your coffee maker. You should descale your coffee maker between every 20 to 40 cycles or once a month depending on the hardness of the water.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

The "ECO" function allows you to reduce energy consumption. This means that less electricity is used and therefore slightly less steam is generated.

The internal parts may make metallic noises with the change in temperature. There is nothing wrong with it.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

The generator's safety mechanism has activated. You need to get the generator checked by an authorised service agent.

The internal parts may make metallic noises with the change in temperature. There is nothing wrong with it.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

• Your vacuum cleaner is fitted with a microfilter; change the microfilter after every 6 bag changes.
• Your vacuum cleaner is fitted with a HEPA filter cassette, replace the HEPA filter cassette every 6 months (depending on how often you use your appliance).

IMPORTANT: Replace the filter system once a year.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

With the hair dryers equipped with this function, use the diffuser with mobile fingers, it will give your hair lift from root to tip.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre