How to better use my product
Can I use my kitchen machine's glass accessories to freeze food?
No, the kitchen machine's glass accessories cannot be used as containers for freezing, cooking or sterilizing food.
Can I exceed the maximum quantities?
No, do not exceed the maximum quantities or the operating times indicated in the recipe table.
How do I avoid splashes with my mixer arm?
To avoid splashes, place the mixer arm halfway down the preparation then press the start button. At the end of preparation always stop the appliance before taking the mixer arm out of the preparation.
When can I not use my mixer arm?
Do not use your mixer arm in a pan on the hob or to chop nuts (almonds, hazelnuts, etc.), raw meat*, or ice cubes* and do not run it in an empty container.
* for models with click and mix accessories, these types of use are possible (see instructions for your mixer arm). What are the different speeds of my mixer arm used for?
The first speed is very useful when you are starting mixing, because it is a slow speed that allows you to avoid splashes. Gradually increase the speed depending on your preparation.
Maintenance and cleaning
How do I clean the motor unit of my appliance?
Always unplug the appliance before cleaning your motor unit. You can wipe the motor unit with a slightly damp sponge. Never put the motor unit in water and never pour water over it.
Can I dismantle my mixer arm accessories while it is plugged in?
No, always unplug the appliance before any intervention.
What parts of my mixer arm are dishwasher-safe?
All parts and accessories of your mixer arm are dishwasher-safe except for the motor unit and the gears, which you can wipe with a slightly damp sponge.
What should I do if my appliance is not working?
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and take it to an approved repair centre.
What should I do if the power cord of my appliance is damaged?
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
Where can I buy accessories, consumables or spare parts for my appliance?
Please go to the “
” section of the website to easily find whatever you need for your product. Accessories What are the guarantee conditions of my appliance?
Find more detailed information in the
section of this website. Guarantee Where can I dispose of my appliance at the end of its life span?
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
I’ve just opened my new machine and I think that one of the parts is missing. What should I do?
If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.